Returns & Refunds Policy

At InfinixStore, we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return policy for most devices in their original condition. If your product is defective or does not meet your expectations, our streamlined return process ensures a quick resolution.

1

Initiate Your Request

Log into your InfinixStore account, navigate to your order history, and select the 'Request Return' button for the specific item.

2

Prepare the Package

Place the electronic device in its original packaging along with all included accessories, manuals, and your proof of purchase.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our technicians inspect the device for quality assurance, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing